bob88 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data bob88 collects from players in Bangladesh, how it is used, and the rights you hold over your own information.
Our Privacy Commitments
bob88 is committed to handling your personal data with care, transparency, and respect. The cards below summarise our core data protection commitments to every player on the platform.
Encrypted Storage
All data stored with 256-bit SSL encryption at rest and in transit.
Never Sold
We never sell your personal data to third-party advertisers.
Consent-Based
Data is collected only with your full knowledge and consent.
Wallet Safety
bKash and Nagad PINs are never stored or accessed by bob88.
Data Minimisation
We collect only the data we genuinely need to operate the Service.
Contact Our Team
Reach our privacy team at [email protected] any time.
1. Introduction
This Privacy Policy ("Policy") describes how bob88 ("we", "us", "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "Player") who access or use the bob88 website and related services at https://bob88.ws (collectively, "the Service"). This Policy forms part of and is incorporated by reference into the bob88 Terms and Conditions.
By registering an account or otherwise using the Service, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the Service and contact [email protected] to request account closure.
2. Information We Collect
bob88 collects personal information through three primary channels: information you provide directly, information collected automatically when you use the Service, and information received from third-party partners where necessary for fraud prevention and payment processing.
Information you provide directly
- Registration details: your full name, date of birth, and mobile phone number provided when creating your account.
- Identity verification (KYC) documents: copies of government-issued photo identification such as a National ID card or passport, submitted when we request identity verification.
- Support correspondence: messages, emails, and other communications you send to the bob88 support team, including the content of your queries and any attachments provided.
- Deposit and withdrawal requests: the mobile wallet numbers you use for bKash, Nagad, Rocket, or Upay transactions and the transaction reference numbers associated with those payments.
- Responsible gaming requests: information you provide when requesting deposit limits, time-outs, or self-exclusion, including any reason you voluntarily share with us.
Information collected automatically
- Device and browser data: your device type, operating system, browser type and version, screen resolution, and language settings, collected via standard server logs when you access the Service.
- IP address and approximate location: your IP address is logged for fraud prevention and geolocation purposes. bob88 does not store precise GPS coordinates.
- Session and activity data: pages visited, time spent on each page, game sessions started and completed, bet amounts, wager history, bonus claims, and deposit and withdrawal activity — used to operate and improve the Service.
- Cookies and similar technologies: session cookies, persistent cookies, and similar browser-based storage mechanisms used to keep you logged in, remember your preferences, and analyse usage patterns. See Section 7 for full cookie details.
Information from third parties
- Payment confirmation data from mobile financial service (MFS) providers: transaction status, reference numbers, and timestamps provided by bKash, Nagad, Rocket, or Upay when processing your deposits and withdrawals.
- Identity verification results from KYC partners: pass or fail outcomes and risk scores from third-party verification services used to confirm that you meet bob88 eligibility requirements.
- Fraud and AML screening data: risk indicators shared by fraud prevention networks to help us identify unusual account behaviour before it causes harm.
3. How We Use Your Information
bob88 uses the personal information it collects for the following specific purposes. We do not use your data for any purpose beyond those described below without first obtaining your explicit consent.
- Account creation and management: to register your account, verify your identity, and maintain your player profile throughout the lifecycle of your account with bob88.
- Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to credit winnings and bonuses to your account; and to operate sports betting markets, live casino games, and crash game sessions on your behalf.
- Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct; and to protect the security and integrity of our systems and your account funds.
- Responsible gaming compliance: to enforce age restrictions (21+ only), monitor player behaviour for signs of problem gambling, apply deposit limits and self-exclusion requests, and respond to responsible gaming enquiries.
- Customer support: to respond to your queries, complaints, and requests submitted via [email protected]; to maintain a record of support interactions for quality assurance; and to investigate account disputes.
- Legal and regulatory compliance: to maintain transaction records, identity verification records, and gameplay logs as required for AML compliance, fraud investigation, and dispute resolution.
- Service improvement: to analyse aggregated, anonymised usage data to improve the performance, stability, and content of the bob88 platform for all players in Bangladesh.
4. Legal Basis for Processing
bob88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
- Contract performance: processing necessary to provide the Service you have signed up for, including account management, bet settlement, payment processing, and support delivery.
- Legitimate interests: processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where our legitimate operational interests are balanced against your privacy rights.
- Legal obligation: processing required for AML compliance, fraud investigation, dispute resolution, and record-keeping obligations under applicable laws.
- Consent: processing for optional purposes such as receiving promotional communications, where you have given clear and specific consent that you may withdraw at any time.
5. Data Sharing and Disclosure
bob88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Categories of third parties we work with
- Payment service providers: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your deposits and withdrawals. bob88 does not share your full profile with MFS providers.
- Identity verification partners: KYC providers receive the identity documents you submit for verification. These partners are contractually bound to process your data solely for identity verification and are prohibited from using it for any other purpose.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other providers receive a pseudonymous player session token necessary to deliver game content and record game outcomes. They do not receive your name, mobile number, or payment details.
- Law enforcement and regulators: bob88 may disclose personal data to competent authorities, law enforcement agencies, or courts when required by applicable law, or when we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to persons.
All third parties with whom bob88 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with bob88's instructions and applicable data protection standards.
6. Payment Data and MFS Provider Transactions
All financial transactions on bob88 are conducted in Bangladeshi Taka (BDT) via mobile financial services. When you make a deposit using bKash, Nagad, Rocket, or Upay, the actual payment is processed by the relevant MFS provider on their own platform. bob88 receives only a payment confirmation — including the transaction reference number, amount, and timestamp — and does not at any point receive or store your mobile banking PIN, bKash wallet password, Nagad passcode, or any other MFS authentication credential.
Withdrawal requests are routed to the same MFS wallet registered on your account, following identity verification. Transaction records are retained by bob88 for a minimum period to satisfy AML record-keeping requirements. All financial data transmitted between your device and bob88 servers is protected by 256-bit SSL encryption.
7. Cookies and Tracking Technologies
bob88 uses cookies and similar browser-based storage technologies to operate core site functionality, maintain your login session, and understand how players interact with the platform. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across the internet.
Types of cookies we use
- Strictly necessary cookies: essential for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking the Service.
- Functional cookies: used to remember your language preference, display settings, and previously visited sections of the site so you do not need to reconfigure your experience on every visit.
- Analytics cookies: aggregated, anonymised data about page views, session durations, and feature usage is collected to identify performance bottlenecks and improve the overall player experience. Individual players are not identified from analytics data.
- Security cookies: short-lived tokens used to detect unusual login patterns, multiple account attempts, and bot activity. These are essential for protecting the integrity of the platform and your account funds.
You may configure your browser to block or delete cookies. Be aware that disabling strictly necessary cookies will prevent you from logging in and using the bob88 Service. Instructions for managing cookies are available in your browser's help documentation.
8. Data Retention
bob88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention requirements. In practice: account data and transaction records are retained for a minimum of five years after account closure to meet AML and financial record-keeping obligations; KYC documents are retained for the same minimum period; support correspondence is retained for three years; and anonymised analytics data may be retained indefinitely as it cannot be linked to an individual player.
When your personal data is no longer required, bob88 will securely delete or anonymise it. If you request account closure, we will deactivate your account promptly. Your transaction records and KYC documents will be retained for the mandatory minimum retention period even after closure, after which they will be securely deleted.
9. Your Data Rights
As a player on the bob88 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact [email protected] with your registered mobile number and a clear description of your request.
| Right | What it means |
|---|---|
| Right of access | You may request a copy of the personal data we hold about you, including your account details, transaction history, and KYC status. |
| Right to rectification | You may ask us to correct inaccurate or incomplete personal data held on your account. We will act on verified correction requests within a reasonable timeframe. |
| Right to erasure | You may request deletion of your personal data. This right is subject to our legal retention obligations — we may be required to retain certain records such as transaction data for the mandatory minimum period even after you request erasure. |
| Right to restrict processing | You may ask us to limit how we use your data in certain circumstances, for example while a correction request is being assessed or a dispute is under investigation. |
| Right to object | You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will honour objections unless we have a compelling legitimate reason to continue processing. |
To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered mobile number. bob88 will respond within 30 days of receiving a valid request. We may need to verify your identity before processing the request.
10. Security Measures
bob88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of personal data at rest; strict access controls limiting which staff members can access player data with access logged and audited; regular security assessments of our platform and third-party integrations; and automated fraud detection systems that flag unusual account behaviour for human review.
While bob88 takes all reasonable precautions, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your account: use a strong unique password, do not share your login credentials, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.
11. Children's Privacy
The bob88 Service is strictly intended for adults aged 21 and above. bob88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data to us, we will immediately suspend the account, delete the associated personal data, and reverse any financial transactions to the extent practicable. If you believe a person under 21 has accessed the bob88 platform, please contact [email protected] immediately so we can investigate and take appropriate action.
12. Third-Party Links
The bob88 platform does not contain links to third-party websites. All navigation on bob88 is internal. If you independently navigate to a third-party website that you believe is affiliated with bob88, please be aware that bob88 has no control over that website's content or data practices, and this Privacy Policy does not apply to any third-party site. We encourage you to review the privacy policy of any website you visit independently.
13. Changes to This Privacy Policy
bob88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the Service. When we make material changes, we will update the "Last updated" date shown at the top of this page. For significant changes that affect your rights or how we use your data in a materially different way, we will endeavour to notify registered players via the contact details held on their account.
Your continued use of the bob88 Service following any update to this Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you must cease using the Service and may request account closure by contacting [email protected].
14. Contact and Privacy Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or the way bob88 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related queries within 72 hours of receipt.
Email (plain text only — not a clickable link): [email protected]. When contacting us about a privacy matter, please include your registered mobile number and use the subject line "Privacy Query" so our team can locate your account and respond efficiently.
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